Cindy H Mua

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Verified Reviewer
| map-marker Bellevue, Washington

Leslie Henry

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I need to make a payment with my card it's for Leslie Henry at 43387 South airport rd Hammond la 70403 I want to make a payment of 413.00 dollars my credit card number is 458453****055690 expiration date is 10/27 code on back is 709

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User's recommendation: Cooks is the best ms Leah is a very wonderful person she has a lot of patience she works with us

Tammy P Wve

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Verified Reviewer
| map-marker Ridgeland, Mississippi

Horrible customer service.

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I called 336789**** and spoke with someone concerning storage, and they were rude and hung up on me. You will not be getting my business at any of my properties.

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User's recommendation: Find someone else

Duanne Fpi

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Verified Reviewer

Siding is coming apart on my building

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Below is Cook's claim, though they refuse to honor the 50-year warranty. I tried to add photos, but the site wouldn't allow it.

After years, the weather has taken its toll and the siding on some sheds has started looking warped. They call it delamination. It's something that was starting to plague us in the early 2000s, and it still plagues many shed competitors today. It's where the top layer of the plywood separates from the rest.

This is not exactly what you want for your backyard garden shed or workshop. You spend hours every week manicuring your lawn, loving the smell of growing flowers and freshly cut grass.

The last thing you want to see is an eyesore sitting in the middle of your backyard. And neither do we!

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Preferred solution: Replace the damage or refund the proper amount so I can have the damage fixed

User's recommendation: Don’t buy from cook

Camilla W Rpn

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Verified Reviewer
| map-marker Cantonment, Florida

Who am I suppose to send payments to? I am well aware I have an account that's how I make my payments now.

I don't know where to send payments to. I'm not sending payments just because I got a letter saying Cook is now part of the Leonard family.

I have no proof this letter is legitimate no account number or any other kind of proof.

There is way to much scamming going on. Why can't I keep it like it was?

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Sonya P Eic

Can reach a Live person to determine what is going on with the company

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I still have yet to communicate with a live person and then once I finally found the website they are trying to overcharge and then telling me I have a credit and to contact the original person for refund. That website will not take the payment minus the credit they want full balance, after hiding for such a long time.

On the original website it does not tell you the new website. This is bad business.

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Loss:
$233

Preferred solution: Price reduction

Frank V Grd

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Verified Reviewer
| map-marker Jacksonville, Florida

Need to add.windows to.my cook shed

Ia there a.link to a catalog detailing windows and or.doors that are.made.ro be installed in a standard cook shed?

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Ayasha Xkh
map-marker Brenham, Texas

Cook is a crook!!!

You never know what you are paying because they Refuse to send a correct billing statement. Most business send statements and balances, but not the Crooks at Cook.

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Cons:
  • Poor business practices poor poor poor

User's recommendation: Do Not buy this *** buildings from cook.

LJ O Fay
map-marker Gulfport, Mississippi

Customer service

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This company is dishonest.

They will take any opportunity to hide fees and squeeze more money out of you.

Once paperwork is signed, you will be treated as if you work for THEM.

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Loss:
$300
Cons:
  • Crooks portable warehouses

Preferred solution: Price reduction

User's recommendation: Save yourself and just shop elsewhere. Let their licensed dealers know how you’ve been treated as well so they can drop their contracts.

Kaleigha Eer
map-marker New Orleans, Louisiana

Put on my credit report

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Cooks put a month payment on my credit report after it was their fault they came get the shed a month late l. I have 100%payment history on my credit report but cooks put in collections never called of gave me any notices

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Ryan T Npf

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Verified Reviewer

Pament

Trying to make a payment so it wont be late an cant get someone to answer before 5 why cant I make a payment

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Loss:
$40

Preferred solution: Price reduction

Laryn Yfd
map-marker Long Beach, Mississippi

Payoff amount

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I don't have all that please call me with payoff amount so I can pay it off going through alot right now

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Khurram abbas shah s

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Verified Reviewer
| map-marker Douglas, Georgia

Perchace doller

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Cook Portable Warehouses - Perchace doller
Cook Portable Warehouses - Perchace doller - Image 2

I do this and house I like this I attach my account I use from my account mezan bank no. PK89 MEZAN000509****670811

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Loss:
$5000
Pros:
  • Doller

Preferred solution: Price reduction

User's recommendation: fes

Clark T Fpq

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Verified Reviewer

Do not believe their warranties! Beware!!

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Cook Portable Warehouses - Do not believe their warranties! Beware!!
Cook Portable Warehouses - Do not believe their warranties! Beware!! - Image 2
Cook Portable Warehouses - Do not believe their warranties! Beware!! - Image 3
Cook Portable Warehouses - Do not believe their warranties! Beware!! - Image 4

I bought a Cooks Portable Warehouse building because I needed a shingled roof and it had to color match my house according to my subdivision covenants. I paid about $800.00 extra to have a garage door installed instead of the Barn Doors.

The reason was so I could build a ramp for getting my riding mower in and out without having to cut the bottom of the barn doors off and possibly allowing rain to enter there. I had a house type door installed on the side so I wouldn't have to always enter through the Garage door. After a year or two I noticed the house type door had rotted out and was letting water in my shop and rotting my floor. I called Cook and they came to see about it.

That is when they told me that they didn't cover house type doors under their 25 year policy. I said why not? They told me they just didn't. They said I should have painted the door frame.

I said I didn't know that Cook didn't paint it. Why didn't Cook paint it? What a sorry bunch to do this to me. I am going to have to pay someone to replace the door trim now that I know it was never painted in the first place.

I know these guys that come to your house and have to deal with the building owners hate their jobs. Having to deal with customers who have been *** on by Cook Portable Warehouses.

Don't believe the hype. Lies!!!

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Loss:
$800
Cons:
  • Being lied to about a bogus lifetime warranty

Preferred solution: Fix what should have been done to start with. New door trim painted and sealed. Floor and studs replaced where rotted.

3 comments
Clark T Fpq

It was untreated wood with a very thin primer sprayed on it. Besides, you totally missed the point.

They said it had a "lifetime warranty" to not rot. I was told about NOT COVERING the door only after getting the repairman out here.

It doesn't matter that I'm not looking down when I enter the shed. A screwdriver found the rot in the picture.

Guest

That is a lot of damage. The homeowner should have seen and noticed the damage way before it got as bad as the photos. I’m sure there were some signs of damage because those photos show VERY LONG TERM damage.

Guest

Sue them. It's false advertising and it's against your contract.

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Construction and Repair Expert Talks

How to Hire The Right Contractor And Not Be Scammed

How to Hire The Right Contractor And Not Be Scammed

Apr 16, 2021

How to build a home? How to hire the right contractor? Matt DiBarra, with Diabara Masonry, reveals top home construction scams and gives the best tips to consumers on how to find the best contractor.

Read full article
Matt DiBarra
Matt DiBarra

Matt DiBarra is well-known as The Undercover Contractor. He is the owner of DiBara Masonry company in Los Angeles that specializes in house repairs, restorations, and new installations.

Robert H Plc

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Verified Reviewer
| map-marker Kingfisher, Oklahoma

Because I want people to know what kind of unprofessional people these people are.

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went to the location on ne 23rd in okc not one but two times to look at the quality and workmanship of buildings and like I said came back 2nd time to purchase. short and long of it is this.

1) Lied to by Steve at that location about lifetime warranty ( was told by him covered all. was asked that EXACT question). 2) put 500.00 dollar deposit down on building with payment of the balance on delivery. Well Steve called on the 7th of March and left vm saying that it would be 140.00 dollars OVER what the contract was written for.

3)we found out also that the delivery was was gonna be in the afternoon on the 14th March ( which he had told us, my gf and myself that it would be am 14th march) 4) morning of my aunts funeral, last thurs 10th march a gentleman called and said he wanted to make it right so I told him what the problem was, and he said he would have the driver call me and get it settled so could be am on 14th.. well this " einstein" called me and got sideways telling me how it would be 15th march am.By this time I was soooo frustrated I just didnt argue, just hung up..5) called and told Steve at lot I just wanted my check back since they had not provided building , etc..still have not received my check back. so my gf called the guy in charge to see if would go ahead and deliver since it is too late to get another building co to deliver another building ( I am on vacation this week and would not be able to do again for awhile).. Now he wont answer the phone from my gf..

world to the wise folks, RUN!!!! as fast as you can and dont hesitate to contact me I can show you all the paperwork.. These guys ar pothetic salesman..

I worked retail for 30 years.. If I did this I wouldnt have worked 3 days in retail....

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Preferred solution: Full refund

User's recommendation: RUN!!!!!

Jeromie K

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Verified Reviewer
| map-marker Mount Vernon, Illinois

Customer service is a joke

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A friend of mine asked me to finish the inside of her cook portable warehouse and I agreed. I was roughing it at the time staying on the property while doing the work.

Unaware that she was behind on payments I had all of my belongings inside of the building. Mt tools, all of my clothes, legal documents, baby pictures of my child, sentimental items and much more all taken along with the shed in a repossession. I called the local office and got no help then the corporate office where the woman was very rude and unhelpful. I have lost everything because of this and feel like the cook company should do something.

They would not tell me where I could get my personal belongings only that the shed had been cleaned out for resale and they didn't know where my personal belongings were. I am very unhappy and will notify the Better Business Bureau and a lawyer if necessary.

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Loss:
$4500
Cons:
  • Stolen personal items

Preferred solution: Let the company propose a solution

User's recommendation: Buy somewhere else

Hayley Ury

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Verified Reviewer
| map-marker San Antonio, Texas

For a time for delivery

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No one has called me about my delivery and Supposedly its today and I found out by my salesman. Trying to call to see what time is being delivered nobody answers

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User's recommendation: To call the people

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