Ayasha Xkh
map-marker Brenham, Texas

Cook is a crook!!!

You never know what you are paying because they Refuse to send a correct billing statement. Most business send statements and balances, but not the Crooks at Cook.
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Cons:
  • Poor business practices poor poor poor

User's recommendation: Do Not buy this *** buildings from cook.

LJ O Fay
map-marker Gulfport, Mississippi

Customer service

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This company is dishonest. They will take any opportunity to hide fees and squeeze more money out of you. Once paperwork is signed, you will be treated as if you work for THEM.
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Loss:
$300
Cons:
  • Crooks portable warehouses

Preferred solution: Price reduction

User's recommendation: Save yourself and just shop elsewhere. Let their licensed dealers know how you’ve been treated as well so they can drop their contracts.

Kaleigha Eer
map-marker New Orleans, Louisiana

Put on my credit report

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Cooks put a month payment on my credit report after it was their fault they came get the shed a month late l. I have 100%payment history on my credit report but cooks put in collections never called of gave me any notices
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Ryan T Npf

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Verified Reviewer

Pament

Trying to make a payment so it wont be late an cant get someone to answer before 5 why cant I make a payment
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Loss:
$40

Preferred solution: Price reduction

Laryn Yfd
map-marker Long Beach, Mississippi

Payoff amount

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I don't have all that please call me with payoff amount so I can pay it off going through alot right now
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Khurram abbas shah s

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Verified Reviewer
| map-marker Douglas, Georgia

Perchace doller

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Cook Portable Warehouses - Perchace doller
Cook Portable Warehouses - Perchace doller - Image 2
I do this and house I like this I attach my account I use from my account mezan bank no. PK89 MEZAN000509****670811
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Loss:
$5000
Pros:
  • Doller

Preferred solution: Price reduction

User's recommendation: fes

Clark T Fpq

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Verified Reviewer

Do not believe their warranties! Beware!!

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Cook Portable Warehouses - Do not believe their warranties! Beware!!
Cook Portable Warehouses - Do not believe their warranties! Beware!! - Image 2
Cook Portable Warehouses - Do not believe their warranties! Beware!! - Image 3
Cook Portable Warehouses - Do not believe their warranties! Beware!! - Image 4

I bought a Cooks Portable Warehouse building because I needed a shingled roof and it had to color match my house according to my subdivision covenants. I paid about $800.00 extra to have a garage door installed instead of the Barn Doors.

The reason was so I could build a ramp for getting my riding mower in and out without having to cut the bottom of the barn doors off and possibly allowing rain to enter there. I had a house type door installed on the side so I wouldn't have to always enter through the Garage door. After a year or two I noticed the house type door had rotted out and was letting water in my shop and rotting my floor. I called Cook and they came to see about it.

That is when they told me that they didn't cover house type doors under their 25 year policy. I said why not? They told me they just didn't. They said I should have painted the door frame.

I said I didn't know that Cook didn't paint it. Why didn't Cook paint it? What a sorry bunch to do this to me. I am going to have to pay someone to replace the door trim now that I know it was never painted in the first place.

I know these guys that come to your house and have to deal with the building owners hate their jobs. Having to deal with customers who have been *** on by Cook Portable Warehouses.

Don't believe the hype. Lies!!!

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Loss:
$800
Cons:
  • Being lied to about a bogus lifetime warranty

Preferred solution: Fix what should have been done to start with. New door trim painted and sealed. Floor and studs replaced where rotted.

3 comments
Clark T Fpq

It was untreated wood with a very thin primer sprayed on it. Besides, you totally missed the point.

They said it had a "lifetime warranty" to not rot. I was told about NOT COVERING the door only after getting the repairman out here.

It doesn't matter that I'm not looking down when I enter the shed. A screwdriver found the rot in the picture.

Guest

That is a lot of damage. The homeowner should have seen and noticed the damage way before it got as bad as the photos. I’m sure there were some signs of damage because those photos show VERY LONG TERM damage.

Guest

Sue them. It's false advertising and it's against your contract.

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Robert H Plc

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Verified Reviewer
| map-marker Kingfisher, Oklahoma

Because I want people to know what kind of unprofessional people these people are.

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went to the location on ne 23rd in okc not one but two times to look at the quality and workmanship of buildings and like I said came back 2nd time to purchase. short and long of it is this.

1) Lied to by Steve at that location about lifetime warranty ( was told by him covered all. was asked that EXACT question). 2) put 500.00 dollar deposit down on building with payment of the balance on delivery. Well Steve called on the 7th of March and left vm saying that it would be 140.00 dollars OVER what the contract was written for.

3)we found out also that the delivery was was gonna be in the afternoon on the 14th March ( which he had told us, my gf and myself that it would be am 14th march) 4) morning of my aunts funeral, last thurs 10th march a gentleman called and said he wanted to make it right so I told him what the problem was, and he said he would have the driver call me and get it settled so could be am on 14th.. well this " einstein" called me and got sideways telling me how it would be 15th march am.By this time I was soooo frustrated I just didnt argue, just hung up..5) called and told Steve at lot I just wanted my check back since they had not provided building , etc..still have not received my check back. so my gf called the guy in charge to see if would go ahead and deliver since it is too late to get another building co to deliver another building ( I am on vacation this week and would not be able to do again for awhile).. Now he wont answer the phone from my gf..

world to the wise folks, RUN!!!! as fast as you can and dont hesitate to contact me I can show you all the paperwork.. These guys ar pothetic salesman..

I worked retail for 30 years.. If I did this I wouldnt have worked 3 days in retail....

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Preferred solution: Full refund

User's recommendation: RUN!!!!!

Jeromie K

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Verified Reviewer
| map-marker Mount Vernon, Illinois

Customer service is a joke

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A friend of mine asked me to finish the inside of her cook portable warehouse and I agreed. I was roughing it at the time staying on the property while doing the work.

Unaware that she was behind on payments I had all of my belongings inside of the building. Mt tools, all of my clothes, legal documents, baby pictures of my child, sentimental items and much more all taken along with the shed in a repossession. I called the local office and got no help then the corporate office where the woman was very rude and unhelpful. I have lost everything because of this and feel like the cook company should do something.

They would not tell me where I could get my personal belongings only that the shed had been cleaned out for resale and they didn't know where my personal belongings were. I am very unhappy and will notify the Better Business Bureau and a lawyer if necessary.

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Loss:
$4500
Cons:
  • Stolen personal items

Preferred solution: Let the company propose a solution

User's recommendation: Buy somewhere else

Hayley Ury

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Verified Reviewer
| map-marker San Antonio, Texas

For a time for delivery

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No one has called me about my delivery and Supposedly its today and I found out by my salesman. Trying to call to see what time is being delivered nobody answers
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User's recommendation: To call the people

Misty B Sfj

Avoid at all cost!

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So to begin with when the driver came out to set up our shed they did a *** job it needed to be on blocks bc the area is wet (we are in Florida) and we provided the blocks they pretty much just slid it off the trailer and left, we leveled it ourselves.. We paid 22 months on the shed (Nov 2018) $291 a month and paid extra just for good measure anywho same thing I read they will charge you a late fee of $35 EVERY TIME didn't see this until we requested a print out of payments bc they said the payoff for the shed was as of last month is $7,400 (the renting price that was on the contract!) #CRooksPortableWarehouse
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Cons:
  • Crooks

Preferred solution: Let the company propose a solution

User's recommendation: I recoment you *** in your hand and clap before RENTING from these Crooks

Anonymous

Worst Experience Ever!!!!!

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I had the absolute worst experience with this company. They sent a repo guy out to repossess storage shed. The guy threatened to trespass on my property, tear down my fence and was just plain disrespectful to me. I called my husband being as he was the one that purchased the shed to inform him of what was taking place and he stated he was on the phone with said company. I arrived home and there was the repo guy and his trailer parked in the field across the street. I went into my house and my husband appeared shortly after still on the phone with the company. Long story short there was a mistake made on the company's behalf. My husband was current on payments. I went to the BBB website and saw at least 3-4 other similar complaints from this company. This incident caused embarrassment to me and my family and as I mentioned earlier I was disrespected and threatened all for nothing. In the future have your ducks in a row before you send someone out accusing them of not paying their bill.
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Reason of review:
Poor customer service
Anonymous
map-marker Smyrna, Georgia

Billing

Not sure why i received this email. My last phone call with your team was pleasant. Paid my bill and that was it.
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Construction and Repair Expert Talks

How to Hire The Right Contractor And Not Be Scammed

Apr 16, 2021

How to build a home? How to hire the right contractor? Matt DiBarra, with Diabara Masonry, reveals top home construction scams and gives the best tips to consumers on how to find the best contractor.

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Matt DiBarra
Matt DiBarra

Matt DiBarra is well-known as The Undercover Contractor. He is the owner of DiBara Masonry company in Los Angeles that specializes in house repairs, restorations, and new installations.

Anonymous

Don't do it

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This is the worst transaction we have ever made besides purchasing a Ford. We have made more payments in a few weeks that came out to about $400 and its a complete rip off. Soon as we are able to save we are paying cash for a storage because this is not the place to be.
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Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

Big M Pen

They send out a repo team even when you dont owe, then tell you that you owe... then it turns out that the money you gave them was only for the repo team to go away. So the next month your in the hole

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rent to own is a scam. Its a lease not a rent to own. In the end, you'll still owe more than they state at the signing of the contract.
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Reason of review:
Problems with payment
Robert S Fre
map-marker Massena, New York

Damn im not the only one.

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As i read through the reviews of other consumers i had flashbacks of each and every complaint and issue they have had with cooks. Seems like they have a nack for doing bad service. What i will add to the list is their lack of integrity when it comes to keeping to the plan when it comes to adjusted payments when catching up on overdue deposits. They not only practically ignored my every attempt to correct my payments being late and my keeping them informed as i a payed a monthly payment every two weeks but they must have skiptraced my relatives to get my wifes number to run my sincerity through the mud. They called her and made it look as though i wasnt making any effort to fix anything. They did this on the day of my 22nd wedding anniversary to boot. Thanks cooks for ruining that day for me. I will never do business with you people again.
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Reason of review:
Poor customer service

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